Welcome to Qrhinestones

FAQ

Rhinestones
How many rhinestones are in 1 gross?                                        
What are the differences between Hotfix and Non-Hotfix Rhinestones?      
How many rhinestones will I get in one listing?
Can I buy smaller quantity of rhinestones instead of 1440 pieces?
Can I get a color chart of the rhinestones?
What are the differences between Qrhinestones rhinestones and Swarovski rhinestones?
 
 
 Orders & Shipping
 When will my order be shipped?
 How long does it take to receive the order?
 Where can I find the tracking number for my order?
 Can I return my order?
 What if my package lost in mail?
Where do you ship from?
 
 
Newsletter
How to subscribe to your newsletter?
What is your newsletter about?
How to unsubscribe to your newsletter?

 



How many rhinestones are in 1 gross?   

1 gross means 144 pieces. If you buy 1 gross of rhinestones, you will get 144 pieces of the rhinestones.

 

What are the differences between Hotfix and Non-Hotfix Rhinestones?   

Hotfix Rhinestones mean the rhinestones itself carry a glue back which can be applied on fabric by ironing/ hotfix applicator/ heat press. Hotfix Rhinestones are used when you'd like to apply on fabric/ cloth.

Non-Hotfix Rhinestones are the standard rhinestones which comes with a matt-silver foiled back, it does not have any glue on its back, and you will need to apply glue yourself. Since there is no glue back on flat back rhinestones, the back is thinner and makes the rhinestones looks nicer.

We recommend user to always choose Non-Hotfix Rhinestones unless you're going to apply the rhinestones on fabric.

 

How many rhinestones will I get in one listing? 

Quantity of the beads you get in one listing is listed in the Size Menu, we offer different packing sizes for different items. So, please kindly make sure you have checked the packing size when you add to cart.

 

Can I buy smaller quantity of rhinestones instead of 1440 pieces? 

Yes, definitely! We offer smaller packing size 144-pieces (1 Gross) for our rhinestones, please visit Rhinestones > Flat Back Rhinestones > Retail Pack 144pc

 

Can I get a color chart of the rhinestones? 

We offer color chart of our rhinestones at a cost of US$9.90. Please email sales@qrhinestones.com to place an order.

 

What are the differences between Qrhinestones rhinestones and Swarovski rhinestones?

Swarovski rhinestones are the best rhinestones in the industry, they have the best shine and facet cutting but pricely.

Qrhinestones rhinestones are the best economic alternative to Swarovski rhinestones, Qrhinestones' rhinestones are 12-facet rhinestones, although not as much as swarovski, it still shows a great deal of shine, with just a fraction of the price. Best for those who are budget concerns.


When will my order by shipped?

All orders received are shipped in 2-3 business days, customer will receive a shipment notification from us once your package is shipped. Occasionally, some orders might take longer than 3 business days to be shipped, this is normally due to public holidays or insufficient stocks. Customers will be notified individually if their orders take longer than usual to ship.

 

How long does it take to receive the order?

Depending on your locations, Delivery normally takes place in 10-14 days after the package is shipped. If you require a faster shipping method, please contact us at sales@qrhinestones.com before you make a purchase. In case you have already made a purchase, please send us the request of shipment upgrade within 24 hours. Such shipment upgrades normally costs US$25 for the 1kg of weight, and this will let you receive the package in 4-5 working days.

 

Where can I find the tracking number for my order?

All packages from Qrhinestones.com are shipped with a tracking code. The tracking code can be found in the lower part of the Shipment Notification email you received from us.

The tracking number may indicate a e-express mail service (equivalent to First Class Mail in USPS) or a Registered Air Mail service, depending on the service your Country postal service company provides.

Please note that not all tracking code provides real-time and detailed location history. Some countries postal service restricts the information the web tracking tools provide. Kindly be rest assured that the package is on its way, and they will arrive very soon.

 

Can I return my order?

Return and Refunds are available within 14 days of purchase.
If you are unsatisfied with our products, you can request a return and refund for any unopened packets.

Unopened packets of rhinestones should be mailed to us within 14 days after you have received your items. Buyers are responsible for the return postage. After we have received the returned packs of rhinestones, we will process the refund to you fully.

Before you return our products, please kindly message us and let us know about the return which is going to happen.

 

What if my package lost in mail?
Lost Package is rare. However, in the event your package is lost in transit, we will refund your purchase or reship your order after 30 days from the date of shipment. Please contact us if you have not received the package after 30 days from the date of shipment.

 

Where do you ship from?

We ship from Hong Kong, a cosmopolitan city, which transportation is well structured to make sure speedy dispatch of any packages to Post Offices. In this city, We also concern about high quality of customer service, and high quality products. Please be rest assured about the quality of our products.

 

How to subscribe to your newsletter?
To subscribe for our newsletter, please submit your email address here: https://www.qrhinestones.com/subscribe-newsletter/

 

What is your Newsletter about?
Our newsletter talks about latest product launch, craft ideas, and news on exicting promotion offers.

 

How to unsubcribe from your newsletter?
If you have previously subscribed to our newsletter and would like to unsubscribe, please send us an email with Subject "Unsubcribe" to sales@qrhinestones.com , we will then remove you from our newsletter mailing list within 48 hours.